All orders are shipped directly from our partner factories located in China. Products are manufactured or assembled to order before dispatch.

Yes. We offer free standard shipping on all orders within the United States. There are no shipping or handling fees at checkout.

Order processing (handling time) typically takes 1–10 business days before your order is shipped.

Once shipped, delivery usually takes 23–26 business days.

The total estimated delivery time is 24–36 business days from the date of order.

Product prices and shipping costs do not include customs duties, import taxes, or VAT, if applicable. Any charges imposed by U.S. customs authorities are the responsibility of the customer.

We use standard international shipping carriers and logistics partners to deliver orders to the United States. Carrier selection depends on your location and the most efficient delivery route. Tracking information is provided once your order ships.

Delivery times are estimates. If an order cannot be delivered within 90 days, we will notify you, cancel the order, and issue a full refund.

If your order is lost or damaged during transit, we will provide a free replacement.

If tracking shows “delivered” but you cannot locate the package, you must contact the carrier within 7 days.

Please ensure your address is correct at checkout. Address changes after dispatch may incur additional carrier fees, which are the customer’s responsibility.

We offer a 60-day return and exchange policy. Items must be unused, in original packaging, and accompanied by proof of purchase. More details can be found on our Return & Refund Policy.

• Quality issues or shipping damage: Return shipping is free
  
• Change of mind or preference: Customer is responsible for return shipping costs

We accept Visa, Mastercard, American Express, JCB, PayPal, and Klarna.

All payments are processed securely and encrypted for your protection.

Yes. We offer custom lighting solutions, including size adjustments, crystal color changes, metal finishes, and fully custom designs based on drawings or images. Shop drawings and samples are provided for approval before production.