All products are manufactured or assembled to order and shipped directly from our partner factories in China.

Yes. We offer free standard shipping to all supported destinations listed on our Shipping Policy.

Standard handling time is 1–10 business days.

Custom or made-to-order items may require additional time, which will be clearly stated on the product page.

Delivery times vary by region and carrier. Most orders arrive within 10–60 days after dispatch, depending on destination, customs clearance, and carrier conditions.
More details can be found on shipping policy.

We offer a 60-day return and refund policy. Items must be unused, in original packaging, and accompanied by proof of purchase. More details can be found on our Return & Refund Policy.

• Quality issues or shipping damage: Return shipping is free
  
• Change of mind or preference: Customer is responsible for return shipping costs

We accept Visa, Mastercard, American Express, JCB, PayPal, and Klarna.

All payments are processed securely and encrypted for your protection.

Yes. We offer custom lighting solutions, including size adjustments, crystal color changes, metal finishes, and fully custom designs based on drawings or images. Shop drawings and samples are provided for approval before production.