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Gingko Chandelier K

Gingko Chandelier K

Regular price $1,030.00 USD
Regular price $2,000.00 USD Sale price $1,030.00 USD
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If you need more information, please feel free to +8617875221415 (WhatsApp).
Email: info@ceenli.com

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Refund & Exchange

Last updated on May 30, 2023 at 9:00 am

Generally, there are two reasons for return:

1. If it is a product quality problem or transportation damage, we will provide free return and exchange services.
2. If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange.

We are certain that you will adore your Ceenli.com order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right. 

Refund & Return Policy

We have a 60 day return and exchange policy, which means you have 60 days after receiving your item to request a return and exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ceenli.com. Should you require a comprehensive return address, our dedicated support team is readily available to assist you. Simply reach out to them, and they will promptly provide you with the full return address details tailored to your specific location, ensuring a smooth and hassle-free return process.

If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Prior to initiating a return, all customers are kindly requested to get in touch with us. This allows us to engage in a thorough discussion regarding the return plan tailored to your specific situation. We are committed to keeping our customers well-informed about the return process, ensuring a seamless and efficient experience.

Please note that shipping costs are non-refundable if we have fulfilled our delivery obligations, but refunds are available if the package is not shipped.

You can always contact us for any return and exchange question at info@ceenli.com.

Order confirmation and shipping confirmation will be sent to your registered email or mobile number.

The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.

And the shipping confirmation will be sent within 2-7days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.

If you haven't received one of the confirmation emails above, please contact us to "info@ceenli.com".

Eligible partial/full refund & replacement

- Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
- Any item is different from the item's description.
- Any item returned to the sender without being delivered.
- Any item hasn't been delivered within 90days.

All the cases above will be eligible for the partial/full refund and replacement.

Not Refundable

Products that do not meet the 60-day return and exchange policy.
Purchases over $5,000 (including $5,000),
Customized products made according to customer's wishes.
Misunderstanding of product listing despite clear indication of non-discounted items.
- Exclusions: If you paid shipping please note that shipping is non-refundable if we have fulfilled our delivery obligations, and refundable if the package is not shipped.

For items not eligible for return refunds, you will be responsible for your own return shipping costs. Shipping charges are non-refundable. And we will deduct up to 70% of the cost + service fee of your refund amount.
We do not accept any unregistered packages, any unregistered packages will be rejected.

Despite our efforts to provide accurate product descriptions, there may still be variations from the actual product. We encourage customers to inquire as much as possible to ensure the shopping experience meets expectations. Our customer service representatives will be more than happy to address any questions you may have.

Order Cancellation

Cancelling orders is only possible within 4hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.) 

Return Policy

Our policy lasts 60 days. If 60 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our Returns Process

Step 0: Read our return policy above to determine whether your order qualifies to be refunded/returned.

Step 1: Submit an inquiry including your reason for return at info@ceenli.com

Step 2: We confirm the refund amount you qualify for depending on your reason for return and items in your order.

Step 3: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.

Step 4: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.

Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable.

Step 6: We will process your return within 3-5 business days of receiving your returned items.

Step 7: If it is shipped from our factory to the destination, you need to return the package to our factory.
If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUND (IF APPLICABLE)

If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.

The time it takes for the refund to arrive usually depends on your bank's processing speed, which usually takes 7-14 business days.

If you need to obtain more accurate information and assistance, it is recommended that you contact your bank or credit card issuer in time to obtain more accurate information and assistance. Usually, they can help you check the status of your refund and give you an estimate of when it will arrive.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us:

Return Address:

Seller Name: Mandy
Return Address:  No.78 Zhongshan 4 Road, East District, Zhongshan City, Guang Dong, China
Phone: +86 178 7522 1415 (WhatsApp)

This ceramic ginkgo tree petal chandelier shows its luxurious style in overall design, material, and manufacturing technology. The metal lamp body is covered with exquisite ceramic petals, which reflect the perfect combination of lighting design and natural plants.

Gingko Chandeliers are impressive bespoke installations, composed of handcrafted porcelain leaves. The interplay between ceramic and light has the power to create a sense of well-being and warm atmosphere. The light sculpture goes much further than its functional purpose of lighting a space. By illuminating itself, it defines its own shape and presence, becoming a mesmerizing artwork. Like a living plant, it has a natural, dynamic energy that both calms and revitalizes us. The design of the installations goes hand in hand with the architectural space and with the ideas of the architects and interior designers.

A diverse range of lamp body colors, including nickel, chrome, white, copper, brass, and black, is available. Should you require a customized color to meet your specific preferences, feel free to reach out to our dedicated support team for assistance.

If you have any questions about our products, please contact us and we will reply to you within 24 hours.

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Product Size

Size: L 100cm x W 45cm x H 150cm / L 39.3″ x W 17.7″ x H 59″

The fixture uses eight G9 bulbs

Size: L 120cm x W 50cm x H 150cm / L 47.2″ x W 19.7″ x H 59″

The fixture uses ten G9 bulbs

Size: L 150cm x W 55cm x H 150cm / L 59″ W 21.7″ x H 59″

The fixture uses twelve G9 bulbs

Details 

Materials: Metal, Iron, Ceramics

Light source: LED bulb or Edison bulb.

Light source base type: G9.

Voltage: AC 110-240V

Mounting: Ceiling

Moisture resistance: IP 20 Damp-rated, It is generally suitable for indoor use where it can't be exposed to moisture.

Environment: Indoor

Body Finishes: Gold.

Shade Finishes: White.

Wiring: Hardwired.

Control: Compatible with common wall switches (not included).

59″ Adjustable hanging height cable, which can be lengthened as required.

Certification: UL, ETL and CE, SAA listed.

How To Replace The Lamp Holder?

Air Table Lamp
Specifications Product Catalog Installation Instructions
View full details
  • Return Policy

    30-day return policyavailable forall purchases

  • Shipping insurance

    In the event ofalost or damaged package we guarantee a full refund or replacement product

  • Expedited order support

    We support expedited order processing, can contact us

Customer Reviews

Based on 15 reviews
53%
(8)
33%
(5)
13%
(2)
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J
Jenna Albanese

?Looks great! Wish the bulbs were a little brighter. They were warmer than expected. But overall, this gives the space a nice touch.

s
sandy

This added the right amount of light and character to my office! It was very hard putting it up (per my husband) but well with the change!

G
Ginny

This beautiful Chandelier is appreciated by all our guests.. Simply a master piece at our home. Really happy to get this Chandelier.Excellent seller service. Really Appreciate their prompt response.

K
Kyle

We needed a light in this room forever, and I wasnt satisfied with any kind of big and bulky fixture, but I wanted it to still be stylish. I love this light! You cant find that anywhere!!! Easy to installIt fulfills our need of a light in here but isnt obnoxious.

A
Arlette Ulloa

Lovely piece, smaller than expected but that is on me. Would buy again for another room if needed. Quick shipping, nice weight and finish.