Nordica Wall Lamp

General Return Reasons:

Product Quality Issue or Transportation Damage:
We provide free return and exchange services.

Customer Preference:
If the customer doesn't like our lights, they need to pay for the return shipping cost.

We are confident that you will love your Ceenli.com order, but if you have any concerns, please contact us via our Contact Us page or reply to our shipping update emails, and we will make it right.

60-Day Return and Exchange Policy:

Eligibility:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return:

To start a return, contact us at info@ceenli.com. We have offices in the United States, China, Hong Kong, and Germany. Our support team will provide you with the full return address details tailored to your specific location for a hassle-free return process.

Return Process:

If your return is accepted, we’ll send you a return shipping address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Prior to initiating a return, please contact us to discuss the return plan tailored to your situation. We aim to ensure a seamless return experience.

Shipping Costs:

Non-Refundable:

Shipping costs are non-refundable if we have fulfilled our delivery obligations. Refunds are available if the package is not shipped.

Customer-Responsible Returns:

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose. Reasons include:

• • • The product does not meet expectations.
    • The size is too small o