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Lily of the Valley Flower Chandelier

Lily of the Valley Flower Chandelier

Regular price $175.00 USD
Regular price $350.00 USD Sale price $175.00 USD
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If you need more information, please feel free to +8617875221415 (WhatsApp).
Email: sales@ceenli.com

Refund & Exchange

Last updated on May 30, 2023 at 9:00 am

Generally, there are two reasons for return:

1. If it is a product quality problem or transportation damage, we will provide free return and exchange services.
2. If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange.

We are certain that you will adore your Ceenli.com order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right. 

Refund & Return Policy

We have a 60 day return and exchange policy, which means you have 60 days after receiving your item to request a return and exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@ceenli.com. Should you require a comprehensive return address, our dedicated support team is readily available to assist you. Simply reach out to them, and they will promptly provide you with the full return address details tailored to your specific location, ensuring a smooth and hassle-free return process.

If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Prior to initiating a return, all customers are kindly requested to get in touch with us. This allows us to engage in a thorough discussion regarding the return plan tailored to your specific situation. We are committed to keeping our customers well-informed about the return process, ensuring a seamless and efficient experience.

Please note that shipping costs are non-refundable if we have fulfilled our delivery obligations, but refunds are available if the package is not shipped.

You can always contact us for any return and exchange question at sales@ceenli.com.

Order confirmation and shipping confirmation will be sent to your registered email or mobile number.

The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.

And the shipping confirmation will be sent within 2-7days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.

If you haven't received one of the confirmation emails above, please contact us to "sales@ceenli.com".

Eligible partial/full refund & replacement

- Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
- Any item is different from the item's description.
- Any item returned to the sender without being delivered.
- Any item hasn't been delivered within 90days.

All the cases above will be eligible for the partial/full refund and replacement.

Not Refundable

Products that do not meet the 60-day return and exchange policy.
Purchases over $5,000 (including $5,000),
Customized products made according to customer's wishes.
Misunderstanding of product listing despite clear indication of non-discounted items.
- Exclusions: If you paid shipping please note that shipping is non-refundable if we have fulfilled our delivery obligations, and refundable if the package is not shipped.

For items not eligible for return refunds, you will be responsible for your own return shipping costs. Shipping charges are non-refundable. And we will deduct up to 70% of the cost + service fee of your refund amount.
We do not accept any unregistered packages, any unregistered packages will be rejected.

Despite our efforts to provide accurate product descriptions, there may still be variations from the actual product. We encourage customers to inquire as much as possible to ensure the shopping experience meets expectations. Our customer service representatives will be more than happy to address any questions you may have.

Order Cancellation

Cancelling orders is only possible within 4hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.) 

Return Policy

Our policy lasts 60 days. If 60 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our Returns Process

Step 0: Read our return policy above to determine whether your order qualifies to be refunded/returned.

Step 1: Submit an inquiry including your reason for return at sales@ceenli.com

Step 2: We confirm the refund amount you qualify for depending on your reason for return and items in your order.

Step 3: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.

Step 4: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.

Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable.

Step 6: We will process your return within 3-5 business days of receiving your returned items.

Step 7: If it is shipped from our factory to the destination, you need to return the package to our factory.
If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUND (IF APPLICABLE)

If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.

The time it takes for the refund to arrive usually depends on your bank's processing speed, which usually takes 7-14 business days.

If you need to obtain more accurate information and assistance, it is recommended that you contact your bank or credit card issuer in time to obtain more accurate information and assistance. Usually, they can help you check the status of your refund and give you an estimate of when it will arrive.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us:

Return Address:

Seller Name: Mandy
Return Address:  No.78 Zhongshan 4 Road, East District, Zhongshan City, Guang Dong, China
Phone: +86 178 7522 1415 (WhatsApp)

Fashioned after a bouquet of blooming lily of the valley, this chandelier isn’t just a master illuminator – it’s a whimsical accent for your space! Crafted from metal, it pairs petals and draped leaves for a whimsical, romantic look. 

If you have any questions about our products, please contact us and we will get back to you within 24 hours.

The difference between acrylic and glass lampshades (as shown below):

The same series of products, click on the picture to learn more >>>

 

Product Size

3 heads Size: Dia 53cm x H 32cm / ∅ 20.9″ x H 12.6″

5 heads Size: Dia 63cm x H 32cm / ∅ 24.8″ x H 12.6″

8 heads Size: Dia 65cm x H 32cm / ∅ 25.6″ x H 12.6″

13 heads Size: Dia 96cm x H 68cm / ∅ 37.8″ x H 26.8″

Details

Material: Metal, Acrylic, Glass.

Light source: LED bulb or Edison bulb.

Light source base type: E26 or E27.

Voltage: AC 110-240V

Mounting: Ceiling

Moisture resistance: IP 20 Damp-rated, It is generally suitable for indoor use where it can't be exposed to moisture.

Environment: Indoor

Body Finishes: Green.

Shade Finishes: White.

Wiring: Hardwired.

Control: Compatible with common wall switches (not included).

19.7″ Adjustable hanging height chain, which can be lengthened as required.

Certification: UL, ETL and CE, SAA listed.

Air Table Lamp

Specifications Installation Instructions
View full details
  • Return Policy

    30-day return policyavailable forall purchases

  • Shipping insurance

    In the event ofalost or damaged package we guarantee a full refund or replacement product

  • Expedited order support

    We support expedited order processing, can contact us

Customer Reviews

Based on 31 reviews
52%
(16)
35%
(11)
13%
(4)
0%
(0)
0%
(0)
L
Lily

It looks great and gets lots of compliments!
I put it in a room that I am making my own and creating a very feminine look and it is a wonderful touch

K
Krista sarro

I love this! I have it in my entry. Very easy to assemble and good value for your $.

O
OwsleyKacy
but still very pretty

I quite a bit smaller than it looked in the picture but still very pretty

S
Sara
Prepare to DIY

This light, when finally constructed and hung, is very very cute.
But buyer be warned, this thing comes FULLY deconstructed, if you buy the multi arm version you will need to wire all the arms together, then connect them to the lead wire and connect all the pieces. The only guidance you*ll get is a silent YouTube video that, in my case, won*t match your light exactly so you*ll have to slightly guess.
Also the green enamel chipped immediately.
Also the mounting screws are 4.5 inches instead of the standard 4 inches so if you can*t use the mounting plate they send with it ,for any reason, you*ll struggle to find one that fits.
Now that it*s finally up it looks really cute but I*m not sure it was worth the price and the struggle .

J
Jessie Light
Love!

Love!