Warranty Policy

Last updated: December 7, 2025

This Warranty Policy explains the warranty coverage, limitations, and claim process for products purchased from Ceenli.com (“we,” “our,” or “us”).

Warranty Coverage

All products purchased from Ceenli.com come with a 90-day limited warranty. This warranty covers defects in manufacturing, materials, or workmanship under normal use.

  • If a product fails during normal use within the warranty period, we will repair, replace, or refund the item at no additional cost.
  • Warranty applies only to products purchased directly from our website.

What Is Not Covered

This warranty does not apply to:

  • Damage caused by misuse, accidents, improper installation, or unauthorized modifications
  • Normal wear and tear from regular usage
  • Items used outside their intended purpose
  • Damage from power surges or incorrect voltage
  • Products purchased from unauthorized sellers or resellers

Shipping Insurance (If Purchased)

If a customer purchases shipping insurance at checkout, it provides:

  • Free replacement for orders lost or damaged in transit
  • Coverage for packages marked as delivered but not received (after carrier investigation)
  • Priority claim resolution within 3–5 business days

Shipping insurance does not cover incorrect addresses entered by the customer or delays caused by customs, carriers, or uncontrollable events.

Expedited Processing (If Selected)

If the customer pays for expedited processing, we guarantee:

  • Priority handling during order preparation
  • Order release within 24–48 business hours

Note: Expedited processing does not speed up shipping carrier transit times.

How to File a Warranty Claim

To submit a warranty claim:

  • 📧 Email us at info@ceenli.com with your order number and issue description.
  • Send photos or videos if requested to verify the defect.
  • If required, return the item following instructions we provide.
  • Once inspected, we will repair, replace, or refund according to the warranty terms.

Warranty Period

The 90-day warranty begins on the date of delivery. Replacement items are covered for the remainder of the original warranty period.

Legal Rights

This warranty is provided in addition to your statutory rights under applicable consumer protection laws. Nothing in this policy limits those rights.

Contact Information

Store Name: Ceenli.com

Address: 2F No.78 Zhongshan 4 Road, East District, Zhongshan City, Guangdong, China

Email: info@ceenli.com

Phone: +86 18022127130 (WhatsApp)

Customer Service Hours:

  • Monday to Friday: 10:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM
  • Sunday: 12:00 PM – 4:00 PM

Time Zone: CST (China Standard Time)

Response Time: Within 24 hours on business days.