At CEENLI, we want every customer to shop with confidence. This page explains the protections and support we provide for orders placed on Ceenli.com.

1. Secure Checkout

All orders are processed through secure payment providers. We do not store your full payment card information on our servers.

2. Order Confirmation

After you place an order, you will receive an order confirmation email. If you do not receive it, please contact us at info@ceenli.com.

3. Tracking Information

Once your order is dispatched, we will send tracking information so you can follow your shipment.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos or videos. We will review the issue and provide a replacement, refund, or other suitable resolution where applicable.

5. Return Support

We offer a 60-day return policy for eligible items. Returned items must be unused, in original packaging, and accompanied by proof of purchase. Please review our Return & Refund Policy for full conditions.

6. Refund Processing

Approved refunds are processed to the original payment method. Processing times may vary depending on your bank or payment provider.

7. Contact Information

• CEENLI® is a registered trademark in the United States (Registration No. 7,063,620).
• The CEENLI brand and the website Ceenli.com are operated by:
• ZHONGSHAN JNCN BUSINESS CO., LTD.
• Business Address: No. 78, Zhongshan 4th Road, East District, Zhongshan City, Guangdong Province, China Floor 2
• Email:  info@ceenli.com 
• Contact Us: here
• WhatsApp: +86 18022127130
  

Customer Service Opening Hours:

• Monday – Friday: 10:00 AM – 6:00 PM (China Standard Time – CST)
• Saturday: 10:00 AM – 4:00 PM (China Standard Time – CST)
• Sunday: Closed

Response Time: We aim to respond to customer inquiries within 24 business hours.