FREE SHIPPING.
Não foi possível carregar a disponibilidade de recolha
Freight or price difference by ceenliing
1 pieces = 1 USD
If you need to pay 20 dollars for shipping or the difference, please purchase 20 pieces.
If you have any questions about our products, please contact us and we will get back to you within 24 hours.
General Return Reasons:
Product Quality Issue or Transportation Damage:
We provide free return and exchange services.
Customer Preference:
If the customer doesn't like our lights, they need to pay for the return shipping cost.
We are confident that you will love your Ceenli.com order, but if you have any concerns, please contact us via our Contact Us page or reply to our shipping update emails, and we will make it right.
60-Day Return and Exchange Policy:
Eligibility:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Initiating a Return:
To start a return, contact us at info@ceenli.com. We have offices in the United States, China, Hong Kong, and Germany. Our support team will provide you with the full return address details tailored to your specific location for a hassle-free return process.
Return Process:
If your return is accepted, we’ll send you a return shipping address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Prior to initiating a return, please contact us to discuss the return plan tailored to your situation. We aim to ensure a seamless return experience.
Shipping Costs:
Non-Refundable:
Shipping costs are non-refundable if we have fulfilled our delivery obligations. Refunds are available if the package is not shipped.
Customer-Responsible Returns:
If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose. Reasons include:
Order Confirmation and Shipping Confirmation:
If you haven't received these confirmations, please contact us at info@ceenli.com.
Partial/Full Refund & Replacement Eligibility:
Non-Refundable Items:
Return Policy Steps:
European Union 14-Day Cooling Off Period:
Refund Process:
Late or Missing Refunds:
Order Cancellation:
Return Address:
Last Update on April 18, 2024
Please read below for all details related to shipping, returns, refunds, exchanges, and other useful information. Please contact us at info@ceenli.com if you have any questions.
Where are items located?
Our factories are in China
Your package shipped in China to its destination.
What is your lead time?
Most orders are received in 4-6 weeks from order to delivery.
Delivery to European countries takes 8-10 weeks.
We are doing our best to deliver orders within our usual lead times, but please be aware that some may take longer due to the reduced capacity of our warehouses and carriers. We sincerely apologise for any inconvenience this may cause. Please do not hesitate to email a member of our Customer Services team should you have any questions.
Changes to estimated delivery date.
We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:
a) let you know;
b) cancel your order; and
c) give you a refund.
I need an item by a certain date!
Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.
If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.
How much does shipping cost?
All our packages are free shipping, if you need faster shipping service, please contact our customer service team in advance.
Incorrect Address or Address Change
Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or costs associated with an incorrectly provided address. We cannot guarantee the successful modification of the address.If it is necessary to change an address, in every case Postal parcel or EMS will charge us a change address fee and, if the new address is not near the incorrect address, Postal parcel or EMS will charge us also for the additional redelivery cost.
If you request we contact Postal parcel or EMS on your behalf to request the change, then we will send an invoice to you to pay the additional costs at the time of the change. If you make the change on your own and Postal parcel or EMS bills us separately, we will send you an invoice for that amount so that we break even. While the invoice will be charged by us, ultimately, we send the full amount to Postal parcel or EMS on your behalf. We very much appreciate your understanding that while we do our best to assume costs for any of our own mistakes, we are not able to assume the cost for mistakes outside our control.
Lost, Stolen, and Misdelivered Packages
If there is no signature requirement, Postal parcel or EMS will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren't able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.
Re-delivery is a paid service (we will charge your cost of shipping depending on the package size and weight of different lamps).
If the lamp is damaged or lost due to shipping, we will send you a new lamp for free.
If a package is marked as "delivered" but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact Postal parcel or EMS and request a "trace" to locate the package(s). In order to be considered for a replacement or refund, you must request a trace to confirm the package is lost, and all traces must be made within 7 days of delivery. Outside this window, we are no longer able to file a loss claim with Postal parcel or EMS to recover the cost of the lost or stolen item.
If you are not able to receive a package,You can contact your country express post, how to contact? click me
Postal parcel or EMS will attempt to deliver a package 1 time, but if the package is undeliverable (e.g. no signature can be obtained, wrong address, etc.) then FedEx will hold the package at a local facility for a short time before they return the package to us. When this happens, FedEx charges us a 2nd time to return the package. We are not responsible for costs related to items returned due to failure to receive delivery.
If this happens, we will contact you to arrange delivery again. If you would like to have the package reshipped, we will email an invoice for the cost FedEx charged to return to sender in addition to the cost to ship it again. Alternatively, if you no longer want the package, then a refund will be issued minus 30% restocking fee to cover all lost shipping and packaging costs. We must receive a response from you within 30 days of an item being sent back to us in order to have the item shipped again or to receive a refund.
United States and Canada
FREE shipping for any order.
Shipping time with UPS. Door to door You do not need to pay import duties）
Orders are typically received in 28-40 days Canadian customers/ in 20-30 days American customers from date of order.
Australia
FREE shipping for any order.
Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.
All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.
Europe region
Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.
At present, we deliver to the following countries: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia , Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia, India.
Free shipping for any order.
Shipping time with Royal Mail Or UPS. Orders are typically received in 28-60 days from date of order.（Door to door You do not need to pay import duties）.
UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-35 days).
RUSSIA (China-Russia Special Line Express 10-30 days).
If your country is not listed please email us info@ceenli.com and ask for shipping rate to your specific country.
Who pays the import Tax and VAT?
In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paper work. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
This service is limited to selection: standard shipping channels
Special attention: Please choose standard shipping channels for Britain, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, otherwise the customs may impose expensive import duties.
Are express options available?
Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customized postage cost.
Average handling time?
Estimated handling time: 1-10 days.
Special items requiring customizing may incur an extra 3-4 working days.
Shipping exclusions :
We do not ship to the following countries / regions:
Email: info@ceenli.com
Address: No.78 Zhongshan 4 Road, East District, Zhongshan City, Guang Dong, China
In stock , ready to ship
Easy Return and Refund
30-day return policyavailable forall purchases.
In the event ofalost or damaged package we guarantee a full refund or replacement product
We support expedited order processing, can contact us.
CEENLI GROUP is located in the famous lighting capital city, Guzhen of Zhongshan City. It has been engaged in designing, manufacturing and selling indoor decorative lightings since 2011. We have a wide range of products, such as chandeliers, ceiling lights and wall sconces. We supply to individual buyers as well as project developers like interior design studio, contractor, construction and real esate companies. We always put high quality and reliability in the first places. Our aim is to make every customer satisfied with the purchasing from CEENLI.
