Política de reembolso

Last Updated: December 1, 2025

We are confident that you will love your Ceenli.com order, but if you have any concerns, please contact us via our 📧 info@ceenli.com or reply to our shipping update emails, and we will make it right.

General Return Reasons

Product Quality Issue or Transportation Damage We provide free return and exchange services.

Customer Preference If the customer does not like our lights, they are responsible for the return shipping cost.

60‑Day Return and Exchange Policy

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return

To start a return, contact us at 📧 info@ceenli.com. Our support team will provide you with the full return address details tailored to your specific location for a hassle‑free return process.

Return Process

If your return is accepted, we’ll send you a return shipping address and instructions. Items sent back without first requesting a return will not be accepted. Please contact us to discuss the return plan tailored to your situation.

Shipping Costs

Non‑Refundable: Shipping costs are non‑refundable if we have fulfilled our delivery obligations. Refunds are available if the package is not shipped. Customer‑Responsible Returns: If the return is caused by the consumer, the consumer is responsible for the shipping fee. Reasons include: product does not meet expectations, wrong size or color, change of mind, wrong item ordered, or not reading the product description thoroughly.

Order Confirmation

Order confirmation will be sent immediately after placing the order. Shipping confirmation will be sent within 2–7 days after order confirmation. If you haven’t received these confirmations, please contact us at 📧 info@ceenli.com.

Refund & Replacement Eligibility

• Items not in their original condition, damaged, or missing parts due to our error.
• Items different from the description.
• Items not delivered within 90 days.

No refunds will be issued if:

• The customer fails to provide correct shipping information after notification.
• The customer fails to contact the local pickup location in a timely manner.

Non‑Refundable Items

• Products beyond the 60‑day return window.
• Products installed and used without quality issues.
• Purchases over $2,500.
• Customized products.
• Misunderstandings of clearly indicated non‑discounted items.

Return Policy Steps

1. Determine if your order qualifies for a refund/return.
2. Submit an inquiry at 📧 info@ceenli.com.
3. Confirm the refund amount with us.
4. Ship the item at your own cost.
5. Notify us with your tracking number and upload product pictures within 3–5 days after approval.
6. We will process your return within 3–5 business days of receiving the returned items.

Refund Process

If approved, your refund will be processed within 3–5 business days after receiving the returned items. A credit will be applied to your original payment method within 7–14 business days. For more accurate information, please contact your bank or credit card issuer.

Late or Missing Refunds

• Check your bank account again.
• Contact your credit card company.
• Contact your bank. If you still haven’t received your refund, contact us through our Contact Page.

Return Information

Seller Name: Stella

Return Address: No. 261, Zone J, Kaiyuan Lighting, Guzhen Town, Zhongshan City, Guangdong Province, China

📞 +86 18022127130 (WhatsApp)