Frequently Asked Questions (FAQ)

Order processing takes 1–10 business days.
Standard shipping usually takes 4–6 weeks, while expedited shipping takes 1–2 weeks.
If delivery cannot be completed within 90 days, a full refund will be issued.

Yes, we offer free standard (tariff-free) shipping on all orders.
Expedited shipping is available for a flat fee of $100.

All orders are shipped directly from our factories in China to your destination.

Orders can only be cancelled before shipment.
Once an order has been dispatched, it cannot be cancelled and must follow the return process.

We offer a 60-day return and exchange policy.
Items must be unused, in original condition, and in original packaging with proof of purchase.

If the return is due to a quality issue or transit damage, return shipping is free.
If the return is due to customer preference, the customer is responsible for return shipping costs.

Items beyond the 60-day return period, customized products, installed or used items without quality issues, purchases over $2,500, and clearly marked non-returnable items are not eligible for refund.

Approved refunds are processed within 3–5 business days after we receive the returned item.
Funds typically appear in your account within 7–14 business days, depending on your bank or payment provider.

If your item arrives damaged, defective, or incorrect, we will replace it at no additional cost.
Please contact us within 60 days to initiate the return or exchange.

If a package is marked as delivered but cannot be located, a carrier trace must be requested within 7 days.
Lost or damaged shipments will be replaced at no extra cost.

Import duties, taxes, and VAT (if applicable) are the responsibility of the buyer.
Standard shipping is recommended to help reduce potential customs charges.

Once your order is shipped, you will receive a shipping confirmation email with tracking details.

You can contact us via email at info@ceenli.com or WhatsApp at +86 18022127130.
We respond within 24 business hours.