Gingko Chandelier Q

Order confirmation and shipping confirmation will be sent to your registered email or mobile number.

The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.

And the shipping confirmation will be sent within 2-7days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.

If you haven't received one of the confirmation emails above, please contact us to "sales@ceenli.com".

Eligible partial/full refund & replacement

- Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
- Any item is different from the item's description.
- Any item returned to the sender without being delivered.
- Any item hasn't been delivered within 90days.

All the cases above will be eligible for the partial/full refund and replacement.

Not Refundable

- Products that do not meet the 60-day return and exchange policy.
- Purchases over $5,000 (including $5,000),
- Customized products made according to customer's wishes.
- Misunderstanding of product listing despite clear indication of non-discounted items.
- Exclusions: If you paid shipping please note that shipping is non-refundable if we have fulfilled our delivery obligations, and refundable if the package is not shipped.

For items not eligible for return refunds, you will be responsible for your own return shipping costs. Shipping charges are non-refundable. And we will deduct up to 70% of the cost + service fee of your refund amount.
We do not accept any unregistered packages, any unregistered packages will be rejected.

Despite our efforts to provide accurate product descriptions, there may still be variations from the actual product. We encourage customers to inquire as much as possible to ensure the shopping experience meets expectations. Our customer service representatives will be more than happy to address any questions you may have.

Order Cancellation

Cancelling orders is only possible within 4hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.) 

Return Policy

Our policy lasts 60 days. If 60 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our Returns Process

Step 0: Read our return policy above to determine whether your order qualifies to be refunded/returned.

Step 1: Submit an inquiry including your reason for return at sales@ceenli.com

Step 2: We confirm the refund amount you qualify for depending on your reason for return and items in your order.

Step 3: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.

Step 4: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.

Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable.

Step 6: We will process your return within 3-5 business days of receiving your returned items.

Step 7: If it is shipped from our factory to the destination, you need to return the package to our factory.
If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUND (IF APPLICABLE)

If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.

The time it takes for the refund to arrive usually depends on your bank's processing speed, which usually takes 7-14 business days.

If you need to obtain more accurate information and assistance, it is recommended that you contact your bank or credit card issuer in time to obtain more accurate information and assistance. Usually, they can help you check the status of your refund and give you an estimate of when it will arrive.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us:

Return Address: