Orders typically ship out within 2-3 Business days (not including weekends or Holidays) from the day they are placed (applies to standard shipping only). Orders with packs are hand assembled at our warehouse and may require additional time before orders containing these items ship, especially during season. Once your order ships, you will receive a shipping confirmation email with tracking information.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that most of the goods we sell are free shipping, and the freight of some other items is based on weight. The weight of any such item can be found on its detail page. To reflect the policies of the transportation company we use, all weights will be as accurate as possible.
We believe in providing our customers with the highest-quality product and want you to be 100% satisfied with your purchase. If you are not completely satisfied, you may return your item(s) within 30 days of the purchase date for a refund if the item(s) is/are unworn and clean with original tags attached. Returns containing pet hair, stains, or odors cannot be accepted. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Limited Sale purchases are Final Sale and not eligible for a refund or exchange.
You may ship your items back using the carrier of your choice. We recommend using a service with tracking capabilities. Please make sure that your return is shipped to:
Attn: CEENLI Returns
No.78 Zhongshan 4 Road, East District, ZhongShan
Guangdong, China 528400
Once we receive your return, we will process it and issue a refund for the full purchase price (less the cost of shipping) to your original form of payment.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Need a different size or color
We are happy to help you place a new order and provide you with free shipping on your repurchase order. We will do our best to get your new products out to you right away, provided the item(s) is/are in stock. You will be charged for the new product on its way out to you and we will cover standard shipping for this order. Once we receive your return product, we will credit you for it within 5-7 business days. Please follow the ‘Making A Return’ instructions above.