What warranty covers:
This warranty covers any manufacturer workmanship defects in your Ceenli jacket. This warranty applies to consumer use only and is null and void if the product is used in a manner it is not intended for.
How long coverage lasts:
This warranty lasts for the lifetime of the product.
Who is covered under warranty:
This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be verified.
What warranty dose not cover:
Any problem that is caused by abuse, misuse, or an act of nature (fire, flood, moths, etc.) is not covered. Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty. Consequential and incidental damages are not recoverable under this warranty.
Ceenli's jacket is designed and built with a balance of weight, comfort, performance, and durability as the goal. While Ceenli's products do excel in all of these aspects, it is not indestructible. Sharp rocks, stiff limbs, and unexpected falls can push any fabric or clothing type beyond its limit.
In the event that your jacket becomes damaged due to any of the above reasons, please contact Ceenli Repair for evaluation and repair options. Ceenli Repair can also give a third-party opinion as to whether or not the damage should be covered under warranty.
What Ceenli will do:
If the item proves to be defective in workmanship, Ceenli will attempt to repair the item. If this is not possible we will replace it with a new item of similar composition and price. If no such item is available, a refund for the full purchase price of the original item will be issued at Ceenli discretion.
Limitation on damages and duration of implied warranties:
Ceenli will repair or replace the product as provided under this Lifetime Warranty. This shall be the only remedy of the consumer. Ceenli shall not be liable for any loss or damages, including consequential, indirect, and incidental damages arising out of the use of, or inability to use, the product, or for breach of any expressed or implied warranty or condition on this product. Except to the extent prohibited by law, any implied warranties or conditions of merchantability and fitness for a particular purpose are limited in duration to the duration of this warranty.
How you get service:
Contact Ceenli by email at firstname.lastname@example.org, during normal business hours Monday-Friday from 7:00AM-3:30PM PST. You may be asked to provide photographs and to return the product for review.
The products accepted for review must be clean. Please clean your products before returning them to us, otherwise we will not be able to accept them.