Warranty

A Total Quality Promise you can Trust

We want you to love our products as much as we do. Our comprehensive warranty ensures you have a fantastic experience while giving you total peace of mind.
 
18-MONTH WARRANTY
For 18 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT or FULL REFUND including covering the return shipping cost within the country of purchase. Reminder: Be sure to use your product as directed.
 
PRODUCT REGISTRATION
Registering your Ceenli product on our website entitles you to the following benefits:
 
-    Extra 6 months warranty for FREE (this give you total of 24 months of warranty).
 
-    FREE return label for the first 180 days from your purchase date (applicable to defective products only).
 
-    Receive FREE and exclusive discounted Ceenli products for testing and review.
 
Your comprehensive Ceenli warranty includes the following coverage:
-    30 Days Worry-Free Money Back Guarantee: Within the first 30 days of your purchase, you can return your product for a full refund, and we will provide a prepaid shipping label.
 
-    30 to 90 Days: If your product fails due to a manufacturer fault, we will provide a brand new replacement for the defective unit. Ceenli will provide a prepaid return shipping label. (If you register your product, use of the prepaid shipping label will be extended to 180 days of the purchase date for defective products.)
 
-    90 Days to 12 Months: We will replace your defective unit with a brand new one. If you register your product, you will receive an extra 6 months warranty free of charge.
 
HOW TO RETURN YOUR CEENLI PRODUCT:
-    Contact sales@ceenli.com and provide your order number*
-    We will issue you with your RMA number and a return shipping address
-    Please fill out RMA information at the back, tear off this page and leave it inside your return package for our attention
-    We will process your RMA and issue a replacement when we receive your package.